4+ years driving quality excellence across AI-powered products. Building high-performing QA teams, improving processes, and delivering results that matter.
Results-driven Operations Team Lead with over 4 years of experience in Quality Assurance, Product Operations, and Customer Support across Simublade Technologies (Tavus.io), Wipro, and HGS.
My expertise lies in building and managing QA teams, improving product quality end-to-end, and ensuring operational excellence. I thrive at the intersection of people, process, and product.
With a strong background in automation testing fundamentals, technical documentation, and client communication — I bring both technical rigour and leadership depth to every challenge.
| current_role | Team Lead — Operations at Tavus.io (Simublade Technologies) |
| core_focus | QA Management, Team Leadership, Process Improvement |
| specialisation | AI Quality Assurance |
| location | Delhi, India |
| open_to | Remote, hybrid, and on-site roles |
Awarded Best Team Leader of the Year at Simublade Technologies for outstanding leadership, team performance, and product quality delivery.
Fast-tracked from individual contributor to Team Lead in under a year, based on demonstrated performance, initiative, and leadership.
Successfully built, managed, and mentored a specialised team of AI QA professionals at Tavus.io, an AI video personalisation platform.
Completed 6-week CCNA Industrial Training in Routing and Switching, building a strong technical foundation alongside operational expertise.
Kapil consistently goes above and beyond. His ability to manage the QA team while maintaining product quality under tight deadlines is truly impressive. A natural leader.
Working with Kapil was a great experience. He brought structure, clarity, and energy to the QA process. His attention to detail and mentorship style made our whole team better.
Kapil has a rare combination of technical understanding and people skills. He built documentation systems that we still rely on today. Highly recommend him for any leadership role.
He consistently delivers high-quality results with strong attention to detail. His professionalism, dedication, and ability to handle challenges make him someone you can always rely on.